1. What does the word "Exclusive" mean on our site?

 An "Exclusive" designation assures the purchaser that we are the sole distributor for this product.

2. How do I receive a catalog?

You can purchase our "World of Products" catalog by going to the catalog request page on our site.

3. What are your merchandise guarantees and return policies?

See Return Policy
 

 4. How do you ship?

We ship all our ground orders by the UPS. We use DHL for all rush delivery orders. See Shipping for details.
 
5. How long will it take for my order to arrive?

All orders are processed and shipped within 3 business days. It will take 3 to 8 days for UPS to deliver your order depending on what zone you live in. All orders are shipped from Zone 2. DHL rush delivery is available.

6. What is your cancellation policy?

 See Product Guarantees

7. What if I ordered something that is out of stock?

In the event that the customer response is greater than we anticipate, you will receive an e-mail notifying you of the item being out of stock. We will charge your credit card only for the items shipped. We do not back order any items.

8. I don't have a credit card, can I still order?

Yes! We offer PayPal for your shopping convenience. We also accept personal checks. Personal checks will delay processing of your order up to 10 days until the check clears the banking system.

9. What makes your products so unique?

Some of our products are exclusives and not sold in stores. We feature many special lines developed and produced exclusively for our customers.

10. What is your Privacy Policy?

We take your privacy very seriously. Any personally identifiable information you share with Treasured Auctions will be used only for the purposes of your transaction. We will never sell, give, or rent our customers name, e-mail address, credit card numbers, mailing address, purchasing history or any other personally identifiable fact we learn about you to a third party.

11. Is your web site secure for credit card transactions?

Yes, our shopping cart is secured by VeriSign.

 12. How often are new items added to the line?

Every month new arrivals are added to our line. Check out our new arrivals section on our site.

13. Which credit cards do you accept?

We accept MasterCard, Visa and PayPal.

14. Do you ship outside of the United States? 

 Sorry, not at this time. We hope to in the future.

15. Do you have a message board on your site?

Yes we have the Treasured Auctions Bulleting Board System (BBS) on our site where members and non-members may share ideas on how best to market there products. We also welcome comment on the products we distribute nationwide. Discussion Board (Post a Message)